Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can change it.

You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

Cancelling your order is the last thing we want to do but in some situations, cancellation is the best option to save you time and money. If your order is cancelled, you won’t be charged.

The most common reasons an order might be cancelled are:

• Limits on available quantities
• The item is out of stock
• Price or other listing errors
• Additional information is needed by our Credit and Fraud Avoidance department
• Unavailable carrier or shipping method
• Using an older browser or app version which is no longer supported

We will email you if any part of your order is cancelled or if we need more information to process your order.

You can change your address after placing an order only if you meet all 5 criteria:

• The seller has not arranged shipment for your order.
• You have not made payment or payment has not been confirmed.
• You have not requested a change of address for the order before. Delivery address can only be changed once for each order.
• The new address does not incur a higher shipping fee.
• Did not use a Free Shipping Voucher when placing an order.

If you meet all the above criteria, you may proceed to change your delivery address. 

If the seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel to change the address. However, do note that the cancellation request is subject to the seller’s approval. If the seller rejects your cancellation request, the order will proceed as usual. 

If you can’t pay for an item you are ordering, there might be a problem. Perhaps the payment method used is not accepted or your pay was rejected by your bank.

You can contact us directly and we will give you other ways you can honour your order.